Dear Visitor, Thank you for visiting our travel agency. We believe that you will choose from our offer of tours soon, and we are looking forward to welcoming you during your holidays in Slovakia – the heart of Europe. The EnjoySlovakia.com web site is operated by: ENJOY SLOVAKIA s.r.o. Muškátová 16 902 01 Pezinok SLOVAKIA Organisation ID No.: 35861711 tel.: +421 33 6409026 mobile: +421 903 711846 fax: +421 33 6409029 e-mail: info@enjoyslovakia.com How to orient yourself on our web pages: Info on Slovakia – basic information on Slovakia so as you could get better prepared for your visit of this country Info on regions – basic information on what you can see in particular Slovak regions Products – choose a tour tailored to your needs Information on accommodation – information on hotels wherein you can sojourn during your stay in Slovakia Flight information - information about our flight partners News – the latest news on our agency and products that could arouse your interest Links – useful links to other web sites related to Slovakia Contact information – detailed information on different means of contacting us Info for travel agencies – details concerning possible co-operation with other travel agencies abroad Business Conditions – details on contractual relationship in case you book a tour with us Search – search for particular information on our web site by entering a key word Newsletter – get registered and we shall send you information on our new products How to book a tour from our web site? Select a tour upon your request from our offer – you can view here the date possibilities, possibilities of specifications concerning accommodation, place of departure, etc. Click on "ORDER”. Select the date, place of departure and particular type of accommodation upon daily offer. Click on "CONTINUE”. Enter necessary data on tour participants. Click on "CONTINUE”. Read carefully the summarisation of your order. If it is ok, send the order by clicking on the selected payment method. In case you choose CARDPAY for your payment method, you will be automatically redirected to Tatrabanka web site wherein you will enter in the protected environment data of your card (card number, CV code and expiration) and confirm the sum in SKK (in spite of the fact the prices are in EUR, the clearing will be realised in SKK under current exchange rate). Subsequently, you will receive a notification of successful receipt of your payment. In case you choose payment in the form of an invoice, an invoice will display on your screen. Print this invoice and pay it on its maturity date. After successful payment, you will receive from us information on further proceeding, along with possible reservation number for your air-ticket. What payment cards may I use for payment? You can use VISA, EUROCARD/MASTERCARD cards issued by any bank institution worldwide. We use Tatra banka virtual POS terminal - CARDPAY for payment execution. How shall I receive the air-ticket? Our tours usually include transport by an airline company to Bratislava. Our main airline partner is the low-cost airline company - SKY EUROPE Airlines. Instead of the paper air-tickets, these airlines offer only reservation numbers. A reservation number denotes a multi-character code that you are to present in order to receive a board ticket bearing your name. You will receive this reservation code by e-mail after confirming your order in line with the General Business Conditions. In case the tour you order covers transport by an airline company that provides tickets in paper forms, we shall deliver to you your air-ticket in time by post or courier. Do I need visa for entry in the Slovak Republic? Nationals of the European Union countries usually do not need visa for entry in the Slovak Republic. We advise you check this issue in your home country and contact the Slovak embassy. Please note that it is not possible to obtain the entry visa at the Bratislava airport, border crossings or other ports of entry to Slovakia! In case your tour covers visits to several countries, please do not forget to obtain the visas to all these countries. Read carefully the itinerary of particular tour before you order it. You will be notified of the possible need of visas for several entries to some countries. Privacy protection and security ENJOY SLOVAKIA understands the importance of privacy protection and security of realised transaction for every client. For this reason, we appreciate your confidence for leaving with us your personal data. We treat the received data very sensitively and carefully, and use them solely for the needs of our business transaction. We never bargain with received data. By visiting and making use of EnjoySlovakia.com web pages, you confirm your acceptation of rules described under this section. What personal data on customers does ENJOY SLOVAKIA receive? The information you provide us with: we collect and archive data you provide us on our web site, or otherwise. We use these data only for internal needs, aiming to satisfy as much as possible your requirements upon our company, or as much as possible to adjust our services to your needs. Automatic information: We receive and file certain types of information whenever you contact us. For example, as many other Internet sites, we also use "cookies". When you enter ENJOY SLOVAKIA by means of your Internet browser, we receive certain type of information. Many companies offer facilities designed for helping you visit some Internet sites anonymously. Although ENJOY SLOVAKIA cannot provide you with all services in case we are not able to identify you, we want you to know there are such tools. When you order a tour, we register the IP address of the PC you use for ordering a tour. E-mail communication: We use e-mail communication as a principal way of communication with our clients. In case you have once ordered something with our company, you will probably occasionally receive from us some info mail on news on ENJOY SLOVAKIA. We shall also communicate with those who enter their addresses in the Newsletter. If you are not willing to receive e-mails or other post from us, just write us, and we shall respect your will. What are Cookies? Cookies refer to alphanumeric identifiers we transmit through your Internet browser to the hard disk of your computer so as to enable our system to identify your browser and provide features, such as registry of items on your shopping card. The "Help” item on toolbars of most of browsers will instruct you how to avoid receipt of new cookies, how to set your browser so that it notifies you on receipt of new cookies, or block the receipt of cookies completely. However, cookies will enable you to make full use of some of the benefits related to some of the wonderful ENJOY SLOVAKIA features, therefore, we suggest you keep them on. Does ENJOY SLOVAKIA forward the information it receives? Our business activities do not focus on receiving information on our clients! We do not trade data concerning our clients and respect the principles of privacy protection and personal data protection in our activities. Representatives: We employ also other companies and people performing functions on our behalf, such as filling-in orders, post delivery, sending post and e-mails, removing duplicate information from client lists, data analyses, marketing assistance, securing search results and links (including paid statements and links), processing payments via credit cards, and customer service provision. They are authorised to access personal information necessary for performing their functions, nevertheless, they may not use them for other purposes. Protection of ENJOY SLOVAKIA and others: We provide information on one's account and other personal data only if it is in compliance with law; as well as with our General Business Conditions and other agreements, and in line with them; as well as with the protection of rights, property or security of ENJOY SLOVAKIA, our users or other people. This includes exchange of information with other companies and organisations for purposes of protection against frauds and credit risk reduction. Nevertheless, it does not include sale, lease, provision, or any other revelation of personal identification information concerning clients for commercial purposes that would impede obligations under this Declaration on Privacy Preservation. Upon your consent: In case of circumstances other than the aforementioned, we shall notify you of any event whereupon information concerning your person could be revealed to third parties. You will have the possibility of deciding not to provide such information. How do you ensure security of information concerning my person and business transaction? We deem maximum security of business transaction our principal objective. For this reason, our system is protected by Secure Sockets Layer (SSL) connection applied at our bank at the time of paying for a tour, as payments are carried out via Tatra banka CardPay payment terminal. ENJOY SLOVAKIA does not come into contact with sensitive data of your payment card at all. These remain stored only on the bank's portal, and ENJOY SLOVAKIA receives from the bank only an advice note of the course of payment. Tatra banka is a significant bank institution in the Slovak Republic, many times awarded "Bank of the Year” title by the Global Finance and The Economist. As for your perspective, it is important to get protected against unauthorised access to your password and your computer. If using a PC other than your own computer, make sure you sign out before exiting your account. Children We shall be very glad if your children accompany you on your tour (unless the particular tour is age-limited). However, only adult persons may conclude contractual relationship with ENJOY SLOVAKIA. In case you are under 18, you may use ENJOY SLOVAKIA only under supervision of your parent or other responsible adult person. Conditions of Use, announcements, notifications and amendments In case you decide to visit EnjoySlovakia.com web pages, your visit and any conflict regarding privacy preservation shall conform to the Declaration and our General Business Conditions, including terms and conditions for remedies, solutions of conflicts, and application of law in force in the Slovak Republic. In case of any doubts regarding the issue of privacy preservation on EnjoySlovakia.com, send detailed description of your problem to feedback@enjoyslovakia.com, and we shall do our best to solve it.