ENJOY SLOVAKIA s.r.o. is a business company offering products – tours to customers under conditions stipulated herein by means of web sites EnjoySlovakia.com (hereinafter referred to as the “Catalogue”).

1. Conclusion of Contract

The contract to be entered into between the contractual parties:

a/ ENJOY SLOVAKIA s.r.o., with its registered seat at Muškátová ulica 16, 902 01 Pezinok, ID no.: 35861711 (hereinafter referred to as the “Company”),

b/ the order party, being a  natural person or a legal entity (hereinafter referred to as the “Client”)

shall be concluded upon sending a properly filled-in order form (application) for a tour listed in the  Catalogue in the electronic form by means of the Catalogue and upon payment of the relevant initial fee for the tour and upon subsequent confirmation of receipt the application by the Company in the same form. The contract shall apply to all persons mentioned in the application. The Client shall be liable for fulfillment of the contractual obligations by the persons specified in the contract as well as of the contractual obligations of the Client.

2. Price and Terms of Payment

1. The price for the tour defined in the Catalogue shall be final, unless specified otherwise in relation to the particular tour.
2. Agreement on the price shall be made upon sending the application and payment of the price for the tour specified in the aforesaid way, unless agreed otherwise or unless otherwise stipulated in the contract.
3. The Client shall be entitled to choose to pay for the ordered tour by a bank transfer to the account based on the invoice issued in EUR or by a credit/debet card payment by means of the CardPay service (provided by well-known Slovak bank Tatra Banka a.s.). The payment by card shall be accounted to the Client in Slovak Crowns based on the current exchange rate of EUR and SKK on the date of the transaction. The Company shall not be liable for exchange rate differences, fees related to the transaction or for possible losses related to the card usage.
4. Should the price for the tour not be paid when the tour is ordered (in case of payment by a credit/debet card), when the tour is ordered by means of the Catalogue or in due date as stated at the issued invoice, the contract shall be deemed not concluded by the Client and the Company shall have no obligations thereof.

1. The Client shall be obliged to:

• provide the Company with true and complete data, as required by the Company in relation to the particular tour,
• pay the price for the tour,
• carry along valid traveling documents and observe applicable passport and customs regulations of the destination countries
• acquire visa to the Slovak Republic and/or to other countries to be visited during the tour in the homeland
• provide the Company with opinions on possible changes in the conditions and nature of the agreed services without unnecessary delay
• act in such a way to prevent health injuries and property damage to other participants in the tour, services providers or the Company
• keep to the instructions of the tour guide
• settle all losses for damage caused
• show up at the place of start of the tour on agreed time

2. The Client shall be entitled to:

• be properly provided with contractually stipulated and paid services
• ask the Company for information concerning contractually stipulated and paid services
• repudiate the tour contract anytime without any reason stated in accordance with these conditions
• claim deficiencies and this complaint to be treated in accordance with these conditions
• communicate a change in the person participating in the tour, however no later than 14 days prior to the start of the tour

3. The Company shall be obliged to:

• take any measures necessary to ensure the proper course of the tour,
• observe the program, standards of transport and accommodation in accordance with the offer specified in advance in the Catalogue,
• provide the Client with all necessary documents and information in order to be able to participate in the particular tour
• have effected an insurance for the event of bankruptcy or short-term insolvency

4. The Company shall be entitled to:

• provide an alternative accommodation in the quality standard corresponding to the original accommodation in case of shortage of accommodation capacities
• provide an alternative mean of transport with quality similar to the planned mean of transport in case of changes in the traffic situation

4. Liability

The Company shall be not liable for deficiencies related to the tour which are beyond its control, such as weather, traffic situation, state regulatory restrictions during the tour and other circumstances force majeure. The Client may also not claim any facts of which the Client was aware before the start of the tour.

The Company shall not be liable for possible aircraft delays (caused by technical problems, weather conditions, operational reasons, overload of transport routes capacity etc.) and for losses caused thereby. In case of delay or earlier arrival/departure of the aircraft the Client shall not be entitled to any compensation for the time of waiting at the airport or for not provided services related to the stay, or to repudiate the tour contract.

Owing to unexpected circumstances, such as weather conditions, waiting time on the border crossings, traffic obstacles, the planned time of transport may be extended. In case of delay of the transport vehicle, the Client shall not be entitled to receive any compensation for the delay or for not provided services related to the stay, or to repudiate the tour contract.

The Client shall observe all transport conditions of the air carrier, transporting the Client on the tour, on the way back or during the tour. The Company shall not be liable for possible disputes or disqualification from the transport resulting from violating the transport conditions by the Client. The Company shall not be liable for any possible deficiencies caused by the air carriers. These deficiencies shall be claimed by the Client with the air carrier in accordance with relevant transport or complaint conditions.

The Company shall be not liable for any damages not caused by the Company or its service providers and the damage was caused to the Client by a third person with no relation to the tour operation or by an event which could not have been prevented even if employing all efforts available or as a result of extraordinary and unpredictable events.

V. Claims and Complaints

All claims and complaints related to the provided service must be reported as soon as possible to hotline +421 903 711846. The Company shall subsequently start to deal with the reported complaint. The Company undertakes to use all means available to resume the standard quality of the tour.

In case that the Client claims indemnification for not being provided the services properly etc. the Client shall after reporting the complaint by phone compose the claim in writing to contain all important information and deliver it by fax or post within 7 days from reporting the claim by phone. The claim may be filed in Slovak, German or English language.

The Company undertakes to inform the Client on settling the claim within 30 days from its receipt.

In case of a justified complaint the Company undertakes to reimburse the Client with the difference between the price for provided and declared services. The Company shall not reimburse the Client with any expenses paid improperly by the Client if not approved by the Company in advance.

5. Insurance

VIII. Changes in Conditions and Cancellation of Contract

1. The Company shall be obliged to inform the Client on changes in the conditions stated in the Catalogue without any unnecessary delay no later than 20 days prior to the start of the tour.
2. In case of changes in the form of increase of the price, made at least 31 days prior to the start of the tour (for example as a result of changes in the transportation prices or fees included in the price for the tour), the Client shall be entitled to repudiate the contract within 3 days. If the period for notifying the Client of the changes is not observed by the Company, the price in respect of the particular Client may not be modified.
3. In case that the Client repudiates the contract for any reasons not caused by the Company, the Client shall be obliged to pay the cancellation fee in the following amount:

-30% of the total price for the tour in case of repudiating the contract more than 30 days before the start of the tour

-50% of the total price for the tour in case of repudiating the contract 30 to 15 days prior to the start of the tour

-100% of the total price for the tour in case of repudiating the contract less than 15 days prior to the start of the tour.

4. The repudiation of the contract made by the Client shall be effective as of the date of its delivery to the other contractual party by post or fax (not by email). By not participating in the tour, all claims of the Client for reimbursement with the paid price shall cease to exist.
5. The Company may repudiate the contract for the following reasons:

1. These general conditions for participation in the tours organized by travel agency ENJOY SLOVAKIA shall be valid for participation in all tours realized after August 1, 2003 and shall form a part of the tour contract, unless the contractual rights and duties are defined or stipulated otherwise by the Company in advance and in writing.
2. The Client by ordering a tour confirms to be acquainted with these general conditions, to understand them, agree with them and fully accept them.
3. The Client by ordering a tour grants an approval to the Company to process the personal data of the Client including birth number (provided that the Client has a birth number) for the purpose of offering services provided and commissioned by the Company and at the same time declares to be authorized by ordering the tour to grant the approval to process personal data of all persons stated in the application.
4. All relations between the Company and the Client not regulated by the contract and these conditions shall be governed by legislation in force of the Slovak Republic.
5. Possible disputes shall be resolved by courts in the place of seat of the Company.
6. The registered seat of the Company is at: ENJOY SLOVAKIA s.r.o., Muškátová 16, 902 01 Pezinok, Slovakia.